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Here for Clarity at
EVERY STEP
We’ve put together answers to our most common questions so you can feel informed, confident, and supported while exploring your options!
FREQUENTLY ASKED QUESTIONS
GENERAL FAQ'S
TALENT FAQ'S
CLIENT FAQ'S
- 01We offer subscription-based recruitment solutions for employers and personalised career support for jobseekers.
- 02Our subscription model is designed to give businesses a smarter, more predictable approach to recruitment, no surprise agency fees, no one-size-fits-all approach. Choose a Plan Select from HireStart, HireBoost, or HireMax based on your hiring needs and the level of support you require. Each plan gives you access to our recruitment services, candidate sourcing, and ongoing support, with the depth of service increasing across tiers. Pick Your Billing Period You can choose Monthly or Annual billing. Monthly plans require a minimum commitment of three months. Annual plans offer a cost saving of approximately 15% and include our Free Hire Milestone where your placement fee is waived once you reach a set number of successful hires within your annual term. Subscription Fee Pay a fixed subscription fee for continued access to our recruitment services, candidate sourcing, and support. This fee is the same regardless of how many roles you work on. Placement Fees A placement fee applies for each successful hire and is calculated as a percentage of the candidate's fixed annual base salary, excluding bonuses and benefits. The rate depends on your plan: HireStart: 10% HireBoost: 15% HireMax: 20% Transparent Pricing All costs are clearly outlined upfront. VAT at 20% is applied to all invoices. There are no hidden fees. Flexibility You can upgrade your plan at any time as your hiring needs grow. Monthly subscribers can cancel after their minimum three month term with 30 days' notice. Annual subscriptions are non-refundable and run to the end of the paid term. One-Off Hiring Not ready for a subscription? Our Ad Hoc Placement Service is available at 30% of the candidate's first year gross salary, with no ongoing commitment required. This model ensures you have a consistent recruitment partner focused on finding the right people for your business, not just filling roles quickly.
- 03We’re not limited to office or operational roles, we recruit across a wide variety of positions. From administrative and executive support to marketing, finance, technology, creative, and specialist roles, we tailor our approach to meet your unique hiring needs. If you have a specific role in mind, we’ll work with you to find the right fit.
- 04We combine flexibility, transparency, and personalised service. Our subscription model offers predictable costs and ongoing support, while our tailored approach ensures cultural fit and long-term success not just quick placements.
- 05At the moment, we focus on the UK market. If a suitable international opportunity comes up, we may explore it, but UK roles remain our main focus.
- 06On average, recruitment can take longer in the market, but at Nova Express Recruit, most roles are filled within up to 6 weeks, depending on the complexity and candidate availability.
- 07We believe communication is part of the service, not an afterthought. Throughout your recruitment process you'll receive regular updates on candidate progress, shortlist decisions, and next steps. We keep things clear, organised, and straightforward, no chasing required.
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